Frequently Asked Questions

Promotion covers activities commissioned or carried out to support sales and brand value. A useful product carrying a brand’s identity can be one part of that work. It helps to consider the product alongside its intended use, audience and distribution.

The body of a ceramic or porcelain mug is formed from clay and fired in a high-temperature kiln. With kiln-fired printing, the logo decoration is applied and the product undergoes the appropriate decoration firing before packaging. Body production and decoration firing are separate stages. The printing method is assessed for the model’s material and design. Explore our production process.

Minimum quantities are assessed by product group and model. Use the order information shown on the mug’s product page, and confirm conditions separately for cups, glassware, plates or sets. Include the model link and the quantity you need when requesting a quotation.

The model, quantity, printing technique, artwork approval and packaging affect planning. We therefore confirm the current schedule at quotation stage rather than applying one lead time to every order. If the order is for an event, share the date at the start so production and transport time can be considered together.

Our team works through the model and design details with you according to your requirements. Production begins after the print placement and final design are approved, with support throughout the process until delivery. Before approval, check the logo dimensions, print orientation, spelling and colour reference together.

If available, send a vector PDF, AI, EPS or SVG file. A copy with text converted to outlines also helps preparation. If you only have a PNG or JPEG, send the highest-resolution original file. Screenshots and images reduced by messaging apps may be unsuitable for printing, so the file needs to be assessed first.

Screens, product surfaces and printing methods can make colours appear different. Share a corporate colour code or physical colour reference if you have one. If colour accuracy is critical, raise any sample requirement before approval so feasibility, cost and timing can be confirmed for your order. A digital preview alone is not a guarantee of the physical colour.

Alongside single-sided, double-sided and wraparound printing, handle, inside or base applications may be assessed for certain models. Surfaces and techniques vary, so these options are not available on every product. Confirm the exact print area and dimensions for your chosen model. See printing and packaging options.

Bulk orders are delivered throughout Türkiye. Include the delivery city, full address, recipient and any requirements such as a booked delivery slot in the order plan. Transport method, charges and the target delivery date are confirmed at quotation stage.

Mugs are normally placed in individual kraft boxes, which are then packed into larger double-wall cartons. Coloured coated-card boxes can be assessed for special orders, with graphic design and additional pricing handled separately. Box dimensions and internal arrangement for sets or different product shapes should be confirmed for the order.

Before opening the outer cartons, check for crushing, moisture or signs of opening. Unpack carefully and compare the quantities, product and printing against the order information. If you notice a problem, keep the product and packaging and contact us with photos and the order details; also follow the carrier’s delivery-inspection process.

Confirm washing and use instructions for the product’s material, decoration and printing technique. Avoid abrasive pads, harsh chemicals, sudden temperature changes and hard impacts between products. Do not assume that every printed product is dishwasher- or microwave-safe; ask for the care information for your chosen model.